Refund policy

Returns Policy

1. Pre-Ordered Items (Custom Procurement)
All pre-ordered items are bought specifically at your request and are Strictly Non-Returnable and Non-Refundable.
  • Final Sale: Once an item is purchased in Orlando, the order cannot be cancelled, changed, or refunded.
  • Size & Fit: It is the client’s responsibility to provide accurate sizing. We cannot offer refunds or exchanges if an item does not fit.
  • Receipts: Digital copies of the original US store receipts can be provided upon request, but the client is responsible for handling any international manufacturer warranties directly. 
    • Non-Refundable Deposit: To secure a pre-order, you must pay a 50% deposit before purchase. This deposit is strictly non-refundable once the item has been picked up and secured in Orlando.
    • Balance Payment Request: Once the item is physically "in hand," we will email you with photographic proof and a request for the remaining 50% balance payment.
    • Payment Deadline: The remaining balance must be paid within [e.g., 48 hours] of receiving our email. Failure to pay the balance within this timeframe will result in the forfeiture of your item and your 50% deposit.
    • UK-Only Shipping: All items will be packed securely and shipped to your designated UK address once we return home.
    • No In-Person Collections: For insurance and privacy reasons, all orders are dispatched exclusively via tracked postal/courier services. In-person collection is not available under any circumstances.
      Pre-Order Payment, Deposits & Shipping Terms
2. In-Stock Haul Items (Available Inventory)
For items listed as "already bought" and sold from our available UK inventory, we offer a 14-day exchange or store credit window from the date of UK delivery.
  • Eligibility: Items must be completely unused, unworn, and have all original Walt Disney World or US retailer tags attached.
  • Exclusions: Confectionery, snacks, cosmetics, and opened mystery pin boxes/blind bags are strictly final sale due to safety and hygiene.
  • Refund Method: We do not offer cash or card refunds for change of mind. You will receive Store Credit valid for [e.g., 12 months] or an exchange for another in-stock item of equal value.
3. Shipping, Fees, and Import Duties
  • Return Shipping: For approved UK stock exchanges, the client must pay for tracked return shipping to our UK address.
  • Our Fees: All personal shopper service fees, park commission fees, and baggage transport fees are entirely non-refundable.
  • UK Customs and VAT: Items are priced and brought into the UK matching standard tourist and import guidelines. We do not refund any share of travel or import costs if you choose to swap an eligible inventory item.
4. Damaged, Faulty, or Wrong Items
We thoroughly inspect every item before leaving the US park or store. However, if an item is damaged during transit to the UK, or if we accidentally procure the wrong item:
  • You must notify us within 48 hours of receiving your package in the UK.
  • Please provide clear photos of the damage and the packaging.
  • We will issue a full refund (including your shopper fee) for verified transit damage, as we cannot easily exchange items once back in the UK.

Return Address (for approved returns only):

Ever After Finds

8, Comet Crescent

Calne

Wiltshire

SN11 8FT

Refunds

Once we’ve received and inspected your approved return, we’ll confirm by email.

Refunds will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take a little longer to complete the transaction.

Questions?

If you have any questions at all about returns, custom orders, or a specific situation, please feel free to get in touch at hello@everafterfinds.co.uk

We’re always happy to help and want you to feel confident ordering from us.